Refund policy

5-Year Limited Warranty Policy

Thank you for choosing M&F Luggage. This policy protects customers against genuine manufacturing defects while ensuring the fair and reasonable use of our products.

1. Returns and Refunds

Standard, non-customized products may be returned in accordance with our Return Policy.

Customized or personalized products are made specifically for you and cannot be returned or refunded unless:

  • The product arrives damaged.

  • The product has a manufacturing defect.

  • The customization differs from the approved design due to an error on our part.

If your luggage arrives damaged, defective, or incorrectly customized, please contact us within seven (7) days of receiving your order. Please provide your proof of purchase and clear photos or videos showing the issue.

All return and refund requests are subject to inspection and approval by our service team.

2. Warranty Coverage Period

M&F Luggage provides a five (5) year limited warranty from the original date of purchase.

The warranty:

  • Applies only to the original purchaser.

  • Is non-transferable.

  • Requires valid proof of purchase for all claims.

3. What the Warranty Covers

This warranty covers manufacturing defects and functional failures that occur during normal and intended use, including:

  • Wheels: Manufacturing defects, detachment, or abnormal rolling caused by an internal failure.

  • Telescopic handles: Failure to extend, retract, or lock due to a manufacturing defect.

  • Zippers: Defective teeth, tracks, or sliders not damaged by excessive force.

  • Locks: TSA or built-in locks malfunctioning due to a manufacturing defect.

  • Internal structure: Lining detachment or frame issues caused by production faults.

  • Shell material: Cracking or splitting caused by defective materials or manufacturing.

4. What the Warranty Does Not Cover

The warranty does not cover damage caused by external force, misuse, accidents, negligence, or normal wear and tear, including:

  • Cracks, dents, punctures, or deformation caused by impact, dropping, or crushing.

  • Damage caused by airline baggage handling or third-party transportation.

  • Cosmetic damage, including scratches, scuffs, stains, fading, or discoloration.

  • Damage caused by overloading or improper use.

  • Unauthorized repairs, alterations, or product modifications.

  • Exposure to extreme heat, fire, chemicals, sharp objects, or unsuitable conditions.

  • Normal cosmetic wear that does not affect the product’s functionality.

Physical damage caused by external impact is not considered a manufacturing defect and is therefore not covered under this warranty.

5. Airline and Third-Party Damage

Damage caused by airlines, couriers, or other third-party carriers is not covered by this warranty.

Customers should inspect their luggage upon arrival and immediately report any transportation-related damage directly to the airline or carrier.

6. Warranty Resolution

If a warranty claim is approved, M&F Luggage may, at its discretion:

  • Repair the defective part.

  • Replace the defective component.

  • Replace the product with the same or a comparable model.

A repair or replacement does not extend or restart the original warranty period.

7. How to Submit a Warranty Claim

To submit a warranty claim, please provide:

  • Valid proof of purchase.

  • Clear photos or videos showing the defect.

  • A brief description of the issue.

  • Your order number and contact details.

All warranty claims are subject to inspection and approval by our service team.

8. Limitations of Liability

This warranty covers repair or replacement only. It does not cover incidental or consequential losses, including:

  • Travel delays.

  • Inconvenience.

  • Loss of use.

  • Damage to personal belongings.

  • Additional transportation or travel expenses.

All warranty decisions are final following inspection by our service team.

9. Good-Faith Clause

This warranty is intended to protect customers against genuine manufacturing defects. Claims resulting from misuse, negligence, accidental damage, normal wear and tear, or external physical impact will be respectfully declined.