Refund policy

Standard products may be returned according to our Return Policy.

Customized or personalized products cannot be returned unless:

• The product arrives damaged.
• The product contains a manufacturing defect.
• The customization differs from the approved design due to our error.

If your luggage arrives with a manufacturing defect, please contact us within 7 days of receiving your order.

This warranty does not cover:

• Normal wear and tear
• Airline handling damage
• Misuse or accidents
• Cosmetic scratches from regular travel